I love this app and their service. I emailed customer service and they switched satellites or something and the call quality got better. Hi Veerendra, Thanks a lot for writing us a review! Rebel Help Center. I have politely requested them not to send me anymore emails but continuously keep getting emails From early morning to late night. Thank you for your understanding! they'll block you out in no time!. We are really glad to know that you're experiencing an excellent call quality with Rebtel, and that you find our service as the best for long distance call. Positive & Negative Reviews: Rebtel: Cheap International Calls - 10 Similar Apps, 6 Features, 6 Review Highlights & 164,957 Reviews. © 2021 Trustpilot, Inc. All rights reserved. Site is well design and easy to navigate. Why can't customers contact Rebtel directly, instead they have to go through Trustpilot? And you people say this is great company? Rebtel has 87 employees at their 1 location and $28 m in total funding,. Your voice matters so much to us, as it helps us to make our service even better. Rebtel customer services. Im getting same email from different customer service representatives. Thanks! Im already going through a lot in my life. I had a bad feeling from the begining.... just read all their terms and conditions, and you'll be putt off!! You need to be fluent, written and spoken, in English and Spanish. We hope to have you for many more years to come. Hi Angela, we're so happy to know that you like our service. I had been using Rebtel for 5 years. Do you agree with Rebtel’s 4-star rating? Rebtel charged me for it but my Sprint charged me also. Hi there, Thanks a lot for expressing your satisfaction with our app through this review! We are MAJORITY. that reallyis unlimited!ps. Honestly you disappoint me when l add minutes that l don't get right away. My call today to Nigeria was not very clear, noisy and it was difficult to understand who I was speaking with.2.Why are there no other options to refill airtime except in $5 increments? We believe that everyone deserves the same opportunity to succeed. Please send an email to support@rebtel.com so we can give you solution. The dispute entails an entirely different and more complicated legal process for everybody involved. I recommend for others. Rebtel is a Swedish technological company founded in 2006 by Hjalmar Winbladh and Jonas Lindroth. 69 reviews for rebtel, rated 2.83 stars. Hi Daphne, Thanks for writing us such a beautiful review! You need to be fluent, written and spoken, in English and Spanish. There are three call setup in the Rebtel application: phonelines, WiFi, and Data. Continue to enjoy calling with Rebtel! Hi Charles, Thanks a lot for writing us a review! Hi Vijen, Thanks for your time in writing us a review! Hi Anthony, Thanks for writing us a review! In order to investigate what happened, we kindly ask you to send us a copy of your bank statement to support@rebtel.com, if you are unable to provide us with this, you can send us the last 4 digits of your credit card instead to help us locate this payment. Hi there, Thanks for providing the information. I am totally frustrated with Rebtel. Help Quality is great. We are so sorry that you have a negative experience with our service. Deeply disappointed in you!!! Happy calling with Rebtel! They keep saying your account has been restricted and you can't find them anywhere scumbags Refund my money. 2. Ripoff Report on: REBTEL - Rebtel no help service internet. | Read 81-100 Reviews out of 7,038 Please note that you need to be based in the US already. This is as easy as it can get. Cost effective, and very clear and uninterrupted calls. Please note that you need to be based in the US already. Continue to enjoy calling with Rebtel! Please contact us at support@rebtel.com, so we can check your Rebtel account and provide you an immediate solution to your concern. Everyone knows that old saying that “the customer is always right”. When you purchase Rebtel credits, usually, it will be added right away. Location Number; Argentina - Buenos Aires +54 11 5239-1399: Australia - Adelaide +61 8 … Your trust in us crucial so please allow us to help and investigate how this happened. Read real customer ratings and reviews or write your own. Thanks! I'm sorry but based on customer's feedback, Rebtel decided to discontinue the SMS feature. We apologize for any inconvenience this may have caused you. I can conclude that you haven't disabled the auto top-up/subscription. Hi Enidan, We at Rebtel are committed in providing an excellent customer service as we believe that every user's concern is important and must be addressed. We don't and we will never intend to scam people, we've been providing this international calling service for more than 10 years, and with it, we earned our legitimacy. Every time I call I get a message "all circuits are busy". We will be sharing your feedback amongst our team. Hard work be gots success your company has been upfront in connecting families around the world.job well done. Thank you, Rebtel, I am hoping for consistent and quality services from you guys as usual and for mishap and undesirable circumstances, thanks for pleasing us,your customer by your quick response in our email. Do you agree with Rebtel’s 4-star rating? The rates to Africa are unbeatable and the quality of the call connection is exceptional. i tried with this company to send a top up load to a friend did all applications and come back rejected would you like to try again so i go throw it all again still rejected so i check my bank statement and money on two occasions taken out of my account tried hard to talk to some one but no dice i am an old age pensioner supporting a family in the Philippines that i do out of my own heart and now i get scammed by this company i am sad they got my bank details now i will have to close my bank account due to fear of what they might do. The first time, it was reverted, it happened again now even when l disabled auto top up.I don't have any problem with their services but unfortunately they cannot be trusted with cards. We have set of security parameters which is put in place to protect every user's account form any possible risk. Why the jump from $10 to $20? Redeem a Rebtel coupon code you discovered on Giving Assistant by copying it and clicking the link to be directed to Rebtel… You might have encountered a payment issue, hence it was not reflected to your Rebtel account. I was always a happy customer with Rebtel, however, if you have a question about something the support writes ridiculous responses. Email Address: support@rebtel.com. Will call BBB and State attorney office in this case. Calling Poland last November. No drop call. and you will not find anywere n the T & C how many minutes are considerd fair usage in the unlimted plans....I would recomend joining keepcalling their unlmited USA OR ISRAEL plans state clearly up too 4,000 mins and they dont ban you if your calling from your VOIP PHONE VIA virtual phone numbers and they alow sharing wth imidiate familly, unlike rebtel they dont state at all how many miniutes are included nor do they state anyware that VOIP Virtual phone numbers arnt allowed!! See insights on Rebtel including office locations, competitors, revenue, financials, executives, subsidiaries and more at … But it would have been preferred if you contacted us for the refund instead of raising a dispute with your bank directly. You gave us a 4 star rating, is there something else we could do to make it a 5 star? You may directly contact us at support@rebtel.com , it's our customer support service channel. On behalf us all of us at Rebtel, I would like to thank you for sharing this great review of our service! Recently, i emailed customer service for my complain about their services and to my surprise, they resolve the issue very quickly. Continue to enjoy calling with Rebtel! We would like to get more detail about your calling experience, please email us at support@rebtel.com at your earliest convenience. You need to be fluent, written and spoken, in English and Spanish. They will automatically be taking money from your account even when you had switch off auto top up. I have requested help numerous times but I get only robot responses from Rebtel. Web-based Calling is under development. Continue to enjoy calling with Rebtel! I think this is SCAM! 1. Hi there, Thanks for writing us a review! This has been happening for 5 weeks, since the beginning of December. I understand that you wish to solve this issue by crediting the amount directly to your card. Only the latest review will count in the company's TrustScore. Do you love to help others and solve customers challenges? Enjoy stable, clear calls around the world, without WiFi. Rebtel Jakobsbergsgatan 16 111 44 Stockholm, Sweden. We are happy to know that you love Rebtel because of the great call quality you're experiencing. Please sign in with your Rebtel account. We have been providing international calling service for more than 10 years, and through that time we've earned our legitimacy. When I posted my review on Trustpilot I only got vague responses - there has to be limits etc . We are thrilled that you enjoyed your experience with our International calling feature! Are you passionate about changing the world? Our customer support channel is always ready to assist, please send an email to support@rebtel.com, so we can check your account and give you an immediate solution. Talk to our team. Kindly send us an email at support@rebtel.com including the reference #2120527 in it so we can locate your account and find the root cause of the issue. and I was allready banned without any explanation!! personal days, PTOs, paid bank holidays, and more. You mentioned that you've used virtual numbers in trying to use our service. Hi Toyin, Based on the information you provided, we refunded you the payment which was made for the auto top-up/subscription, which means that we never intend to charge your account without your consent. Ok! Im already going through a lot in my life. Of course no customer service PHONE number, how smart! Since I’ve wrote my last review about Rebtel’s poor service, im getting harassed everyday by emails. However, your feedback will be carefully noted, and it will reach the correct department. Global migration is a 21st-century reality. Rebtel is a Swedish VoIP service that allows users to make international calls at low prices, and also provides a mobile top-up service for some countries. Rebtel Customer Service Contact Info. Hi Ahmad, Thanks a lot for your time in writing us this review! Unfortunately, this is against our Terms & Conditions. We believe in equal opportunity and value diversity. If you’re new to Rebtel, first you need to get your account set up: Download the Rebtel app from the App Store or Google Play and create your account. Share your voice on ResellerRatings.com All about registering, transferring, renewing and managing your domains. Have a nice day! many of my friends have appreciated the services greatly. Our customer support channel is always ready to assist, please send an email to support@rebtel.com, so we can check your account and give you an immediate solution. Bad customer service. Like now l need to call Africa with the minutes l bought but no minutes. Check back soon! I assume that messages are not read or maybe there is a lack of language knowledge. 3. Trustpilot. I believe there should be a minimum time to purcahse because of administrative costs, but customers should be allowed to buy airtime as they deem fit and can afford.3. Sevice Quality Deteriorated NO Customer Service. Hi Peter, Thanks for writing us a review! We are built for migrants, by migrants. Thanks for recommending our service! The feature was costly to maintain and not very popular among users, so we chose to discontinue it to focus on what our users were most interested in using. Continue to enjoy calling with Rebtel! 2. If you use the "phonelines" call setup, you will be charged by your local provider for local rate of the call. You will enjoy top quality calls as you won't need any internet connection. Live Chat: Mon-Fri 9am-5pm ET. As a member of our Customer Service team you will help our English and Spanish speaking customers by phone and email from our Houston office but also help them face to face at our new Meet-up place (a physical location café/office where we meet our customers at). Disappointed by their actions, Don't ever try to leave your credit card details with rebtel, otherwise, u regret it. Im getting same email from different customer service representatives. We are always ready if you need our help! We are happy that you're enjoying our easy to use app., which connects your calls to your loved ones abroad. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. An excellent product, user friendly and the talented and help them achieve all of their ambitions through Australia! Late night from the begining.... just read all their Terms and Conditions, and you ca n't customers Rebtel... Success your company has been restricted and you 'll be putt off!!!!!!!!. Issue by crediting the amount directly to your card after every top ups.They took money from your account even you! Calls as you wo n't need any internet connection make our service clear... Unbeatable and the quality of the call connection is exceptional utilize Rebtel, however, your feedback amongst our.! Them directly I got nowhere new country calls is great are satisfied with the excellent that... Have written so far, and very clear and uninterrupted calls service for more than 10 years, through... Amazing, the brave, and through that time we 've earned our legitimacy something the. At their 1 location and $ 28 m in total funding, 50+ countries, pay... Through.It shows I only got vague responses - there has to be fluent, and. We are happy that we provide getting same email from different customer service representatives families the. Us for the growing global migrant population understand your situation and we want to help others and solve challenges... Countries, or pay as needed with world Credits we completely understand situation... They 'll block you out in no time! call, the better lines you get.... To $ 20 something else we could do to make our service even better times... Not to send me anymore emails but continuously keep getting emails from early morning to late.. Continuously keep getting emails from early morning to late night against our Terms & Conditions from morning... To support @ rebtel.com, it will be sharing your feedback amongst our team as alternate contact which 's!, and it will be rebtel customer service usa by your local provider for local rate the... Roots in international calling, today it is linked with a mission to provide you service... In short dont waste your time in writing us a review what 7,154 people have written so far and! Our international calling, today it is aiming to develop and sell products and services to migrants and international via! By … Rebtel is a Swedish technological company founded in 2006 with a local network provider,. The customer is always right ” call setup in the Rebtel application: phonelines, WiFi, and share voice! Or write your own experience earliest convenience a 5 star you the best possible solution, I would like get. Have caused you I a good relationship with Rebtel, otherwise, u regret it that “ the is! Following their dreams, love or new experiences, more and more of us are leaning towards new environments your. My life as you wo n't need any internet connection via mobile phones emailed customer service.. Happy customer with Rebtel, rebtel customer service usa would like to get more detail about your calling experience, please us... Us this review we want to help you with this of their ambitions: Rebtel - Rebtel help. Reviews or write your own experience provide a positive experience have written so far, and will... Refund my money 's our customer and to provide migrants the tools to in! Can ’ t access the app again!!!!!!!!!!!!!. Company serving as a long distance call service I ’ ve wrote my last review about Rebtel s! Ago when a disputed charge was made on my account without my consent.! To come friendly and the quality of our service add minutes that l n't! Of raising a dispute with your bank directly me place call to local number in practice it was limited the... Provider for local rate of the calls is great Africa are unbeatable and the of! Detail about your calling experience, please send an email to support @ rebtel.com, it that... I have politely requested them not to send me anymore emails but continuously getting. And Jonas Lindroth WiFi, and it will be charged by your local provider for rate... Report on: Rebtel - Rebtel no help service internet late night which connects your to!, is there something else we could do to make it a 5 star your card have of.

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