mystique royal st lucia reviews

Mystique Royal St Lucia features a 24/7 reception, as well as a Turkish steam bath and a beauty centre. I didn’t go near the thing throughout our stay. The breakfast buffet queues are worse than last night. Own or manage this property? Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. I didn’t go near the thing throughout our stay. However he was excellent at his job and the Chic provided a needed escape from the rest of the hotel. We value your business and trust in our brand and hope that you will allow us another opportunity to meet and exceed your expectations Warmest Regards Brian Sang General Manager, Just got back from a two week stay over Christmas and New Year with my wife and we can't speak highly enough of the hotel, staff, location and the amazing Caribbean feel to the place. As others have rightly mentioned, the setting of this hotel is great, but my review is of the hotel, not the location. The following morning, after a disrupted nights sleep due to the air conditioning throwing out hot air and rattling , the shower is still not providing any hot water. There were a couple of issues with the water during our stay. You spend the next 5 minutes trying to find a couple of spoons. Each time I went to reception, there were always several other dissatisfied holidaymakers queuing to complain. The Mystique St Lucia by Royalton earns top marks for its postcode. Yes, Mystique St. Lucia by Royalton offers an airport shuttle for guests. See more questions & answers about this hotel from the Tripadvisor community. TUI and the hotel are miss-selling this place. Why would guests lie about these things? Our hotel rooms were slightly dated (we had 2 ground floor garden suites) but the bed and bed linen were excellent quality. Spa wasn’t that great w Covid etc. The reception staff were not very helpful and often rolled their eyes when approached. Yes, Mystique St. Lucia by Royalton offers an airport shuttle for guests. But, what actually happens is; you turn the shower on and are greeted with freezing cold water – the same from all taps. There have been 18 1&2 star ratings and 19 4&5 star ratings with 5 neutral 3 star ratings. Water shut off a couple times. You go down to reception and explain the evening that you have had (considering this is a 4 star hotel) and ask for a bottle of water – after being told by other guests that this is where bottled water is handed out. You walk away, somewhat upset by the first night, but thinking things can only get better. Does Mystique St. Lucia by Royalton offer any business services? Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. Pool access available from 8:00 AM to 6:00 PM; Guests under 18 years old are not allowed in the spa. By the time you get back to the table, all of your food is stone cold and your wine has still not arrived at the table. At Mystique St Lucia by Royalton, pamper yourself with a treatment at the full-service spa and enjoy amenities like an outdoor pool. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Were we happy? Dear Dibs10scape, Thank you very much for your candid review of your recent stay at our hotel. The breakfast buffet queues are worse than last night. Things went down hill from here. And would a reasonable person think that these problems are acceptable in a 4 star Hotel? Dear Lucas R, Thank you for choosing our Mystique St. Lucia by Royalton for your vacation and finding time to provide feedback regarding your stay. Since the hotel re-opened, there have been 42 reviews (at the time of writing this). The food was generally good, and your wine glass was very frequently topped up by the maitre’d who, whilst very professional, had a very unusual knack of being able to appear out of thin air, like Papa Legba appearing before you with a bottle of whatever you were drinking. The location is superb and the staff could not have been lovelier or harder working. Does Mystique St. Lucia by Royalton have an airport shuttle? Own or manage this property? Imagine this as your first day and following morning… You have been travelling for the best part of 12 hours. This feedback will be shared with the relevant teams in an effort to improve on the overall vacation experience. One night when there was no hot water and another when there wasn't any water for 12 hours but this wasn't the hotels fault and they called and put a letter under the door to apologise and explain the situation. Are any cleaning services offered at Mystique St. Lucia by Royalton? The following morning, after a disrupted nights sleep due to the air conditioning throwing out hot air and rattling , the shower is still not providing any hot water. There were always. You get back to your room and open the small fridge to find it empty. You notice that the serviettes you were given did not contain a spoon. We did a boat trip to the waterfall and mud baths whilst we were there using the company next to reception and this was excellent, I would definitely recommend this. The Hotels Chic restaurant was an experience. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Overall just what we needed. One more thing the Hotel is not like other resorts that are so big you never get the personal touch. All of your comments were read with the highest interest and will be discussed with the relevant teams. Discover genuine guest reviews for Mystique St Lucia by Royalton along with the latest prices and availability – book now. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked … Mystique Royal St Lucia. Conveniently located restaurants include Liz Roti, Jacques Waterfront Dining, and Wingz N Tingz. Already slightly annoyed with the hotel and thinking “oh god, bad reviews were all correct”, you head down to the restaurant. All in all we had a great time at the Mystique. I would like to clarify that; the water in the pool was disgusting, there was a huge shortage of sun loungers, the rooms were shabby, the air-conditioning substandard, and the hot water situation diabolical. Mystique St. Lucia by Royalton, Rodney Bay: See 951 traveller reviews, 1,297 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. I notice Brian couldn’t answer my wife’s questions about dates when the hot water/ wifi / other issues would be fixed. Your kind compliments about bang for buck, location and views of the hotel, and our staff were well received. The place was also dreadfully understaffed. more. Please see our partners for more details. They were just embarrasing The sunbed situation is ridiculous with 5am towels down being the norm but we went to the beach most days where we could pick our spot with no trouble getting a lounger. Not only did you get that from the staff, but you also had time to speak with a lot of the other guests whilst there which for us made the holiday even better. You bet we were!!! The pool is nice and the swim up bar is brilliant where we loved having a few cocktails whilst sat in the water. This feedback will be shared with the relevant teams in an effort to improve on the overall vacation experience. You make the most of what you have and leave the restaurant at nearly 10pm – Goodness knows what happened to our glasses of Merlot and Chardonnay. Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. Are any cleaning services offered at Mystique St. Lucia by Royalton? Please accept our sincerest apology for the inconveniences you encountered and the inconsistent service you received during your stay, this is certainly not the standard of service which we strive to maintain. Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. Conveniently located restaurants include Liz Roti, Jacques Waterfront Dining, and Wingz N Tingz. The government of Saint Lucia has introduced a Country Sustainability Fee that will be used for destination development and community support on the island. The toilet continued to flush boiling water, and the air conditioning didn’t work. It’s no sandals but its good, Dear BobbyBrignac, Thank you for choosing our Starfish St. Lucia for your vacation and finding time to provide feedback regarding your stay. The hotel frequently ran out of very basic bar items such as; Cola, lemonade, Gin, Vodka, Rum, Beer, champagne, limes, lemons. You get to the buffet tables and join the very long queue for soup. Enjoy free WiFi, free parking, and an outdoor pool. Dear waggy510, It really sounds like you visited paradise! Thank you for sharing such heart warming feedback with us about our resort and lovely staff. Which popular attractions are close to Mystique St. Lucia by Royalton? The staff are friendly and the service second to none. Nobody at the hotel was pleased with the service. See more questions & answers about this hotel from the Tripadvisor community. We really enjoyed our time at the Mystique. Is parking available at Mystique St. Lucia by Royalton? Search for Mystique Royal St. Lucia discounts in Gros Islet with KAYAK. $306 per night (Latest starting price for this hotel). You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. The MYSTIQUE ROYAL - is a Fabulous resort, Small, quiet and Friendly, suitable for Couples, Mature adults looking for quiet and relaxation. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at Mystique Royal St. Lucia that suits you best. Because of the restrictions and very few options to make it to the sunshine, we ended up in St Lucia. Everything you need to know about the Mystique Royal St Lucia rooms at Tripadvisor. There are none by the pool, and none on the beach. Because of the restrictions and very few options to make it to the sunshine, we ended up in St Lucia. What are some of the property amenities at Mystique St. Lucia by Royalton? These shortages cannot be blamed on Coronavirus. After reading other reviews we were slightly worried but for no reason thankfully. The salads at lunch were especially a favourite of mine. Does Mystique St. Lucia by Royalton have an airport shuttle? I suppose if you are only stopping a few days, or if you’re not used to nice settings and don’t care about hygiene, you may think that this is an ok place. You walk away, somewhat upset by the first night, but thinking things can only get better. Your kind compliments about the service offered b the host, food variety and the great views were well received. This again did not cause us great concern. The oil slick that laid on the surface was awful and clearly visible when the sunlight caught the surface at certain angles. We chose to get married here and everything was stunning, especially the service from our wedding Co-ordinator Yasmine who couldn't do enough for us from the minute we arrived to the minute we left, thank you. Oyster Hotel Review. We do hope you change your mind about visiting the resort and we're given a chance to restore your confidence in us. The hotel didn’t fix anything throughout our stay, even after complaining to reception daily. There will be a charge of $4 USD per person/per night for all guests 16 years of age and older. The salads at lunch were especially a favourite of mine. This feedback will be shared with the relevant teams in an effort to improve on the overall vacation experience. The pool boy reluctantly grabs 2 old sun loungers from a stack and places them at the edge of the beach – however there are no parasols. I notice Brian couldn’t answer my wife’s questions about dates when the hot water/ wifi / other issues would be fixed. 10 minutes later, you get your soup and return to your seat. Prices are the average nightly price provided by our partners and may not include all taxes and fees. However, no one in the right mind would give this place a 5 star rating. But, what actually happens is; you turn the shower on and are greeted with freezing cold water – the same from all taps. Your feedback also highlights areas of concern that have been duly noted and rest assured that these issues are not a true reflection of the culture of service at our resort. This is the version of our website addressed to speakers of English in Canada. We. We are a married couple and our 17 year old Son. See 907 traveller reviews, 1,175 candid photos, and great deals for Mystique Royal St Lucia, ranked #4 of 6 hotels in St. Lucia and rated 4.5 of 5 at Tripadvisor. The use of drones is not permitted at this property. One night when there was no hot water and another when there wasn't any water for 12 hours but this wasn't the hotels fault and they called and put a letter under the door to apologise and explain the situation. dined at Chic a couple of times and again the food and service here was lovely. The place was also dreadfully understaffed. The beach and sea were fantastic with great views. No one seems to take ownership for resolving any of the issues. The hot water situation got worse. Warmest Regards, Brian Sang General Manager, Not a bad place, good for the price, good spot, good view, nice staff. Eventually you manage to eat your soup/bread. Thank you for sharing such heart warming feedback with us about our resort and lovely staff. Warmest Regards Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. The toilet continued to flush boiling water, and the air conditioning didn’t work. You then use the toilet and on flushing you can feel the heat and can see steam coming from the toilet pan. It was an enjoyable experience and a fantastic place to be while the world was descending into chaos! After all we were coming in from a day in 30 degrees sunshine! Your time taken to share your feedback with us is sincerely appreciated. Scene Relaxed vibe with a civilized social scene centered around a huge pool with a chic, roundel swim-up bar that overlooks the Caribbean. Our team values your feedback as this will help us to identify our shortfalls and make the necessary improvements in an effort to enhance the vacation experience of our valued guests. The staff are friendly and the service second to none. Speaks volumes! Having digested all of the recent reviews, this is another frequent complaint. The hotel didn’t fix anything throughout our stay, even after complaining to reception daily. Are there opportunities to exercise at Mystique St. Lucia by Royalton? Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 user photos and best deals for Mystique St. Lucia by Royalton, ranked #4 of 6 Rodney Bay hotels, rated 4.5 of 5 at Tripadvisor. Read reviews, view the menu and photos, and make reservations online for L'Epicure & Terrace Mystique Royal. Mystique St. Lucia by Royalton, Rodney Bay: See 933 traveller reviews, 1,259 user photos and best deals for Mystique St. Lucia by Royalton, ranked #4 of 6 Rodney Bay hotels, rated 4.5 of 5 at Tripadvisor. Prices are calculated as … Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). This property does not have lifts. This again did not cause us great concern. After all we were coming in from a day in 30 degrees sunshine! See 957 traveller reviews, 1,305 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Already slightly annoyed with the hotel and thinking “oh god, bad reviews were all correct”, you head down to the restaurant. The queues did not allow people to practice social distancing rules. Having been to various locations in the Caribbean before, this was definitely our favourite. TUI and the hotel are miss-selling this place. Don’t trust the 4 and 5 star reviews, My wife wrote a review last week. Mystique Royal St Lucia features a 24/7 reception, as well as a Turkish steam bath and a beauty centre. Now £243 on Tripadvisor: Mystique Royal St Lucia, St. Lucia. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Our guests praise the bar and the helpful staff in their reviews. 10 minutes later, you get your soup and return to your seat. They gave us extra bottles of water for the room on this day. We changed some money at reception as well which they were happy to do. Hotel Class: Upscale. The resort is fairly small yet large enough that it doesn't feel cramped. You then look everywhere for a sun lounger around the pool. Don’t trust the 4 and 5 star reviews, My wife wrote a review last week. Please accept our sincerest apology for the inconveniences you encountered and the inconsistent service you received during your stay, this is certainly not the standard of service which we strive to maintain. Mystique Royal St. Lucia Gros Islet; Policies. Yes, guests often enjoy the ocean view available here. You sit for nearly an hour in the bar area, eventually managing to get a drink from the bar after queuing for 10 minutes as there is only 1 person serving. more. All of your comments were read with the highest interest and will be discussed with the relevant teams. Beautifully, great sand beach. You bet we were!!! You can admire them from two of … The oil slick that laid on the surface was awful and clearly visible when the sunlight caught the surface at certain angles. Guests at Mystique Saint Lucia By Royalton will … You plan to take a shower and head down to the restaurant for a bite to eat and then get a drink to take back to the balcony and have a peaceful nights sleep, ready for the next 14 days in paradise. Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in … Yes, dry cleaning and laundry service are offered to guests. The reception staff then slat 2 bottles of water on the desk and say “is there anything else?”. The pool boy tried to remove this by placing some chemical in the water. See 951 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The beach is clean and the sea is crystal clear. amount of moaning guests (seriously what do they expect hotel staff to do about bat poo, stop them flying over the hotel???) Discover genuine guest reviews for Mystique St Lucia by Royalton along with the latest prices and availability – book now. Everybody went out of their way to help in any way they could. You ask for a glass of Merlot and Chardonnay and are told to go and get your own food from the buffet. Yes the internet was not always great in your room, but this did not cause any issues, even with our 17 year old son :) Yes there were a couple of occasions when the water in the shower was not always hot. We feel very fortunate to have managed to get away at all, never mind to the brilliant sunshine of the Caribbean. Your kind compliments about the service offered b the host, food variety and the great views were well received. Thank you. Overall just what we needed. Dear Lucas R, Thank you for choosing our Mystique St. Lucia by Royalton for your vacation and finding time to provide feedback regarding your stay. Whilst some staff at the hotel are making an effort, there are huge problems at this place. You plan to take a shower and head down to the restaurant for a bite to eat and then get a drink to take back to the balcony and have a peaceful nights sleep, ready for the next 14 days in paradise. Not wanting to spend another 10 minutes in a queue, you forgo the drink that you had planned to have on your balcony. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). I agree that the good reviews indeed appear to be getting more bizarre and seem to be trying to negate problems that other reviewers have discussed rather than actually reviewing their own experiences. This hotel’s sat in a prime spot on the mile-long Reduit Beach, with eye-catching views of the surrounding jade-tinted mountains. Now £175 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. See photos and read reviews for the Mystique Royal St Lucia rooms in Rodney Bay, St. Lucia. To elaborate on my earlier description of it as disgusting. Yes the internet was not always great in your room, but this did not cause any issues, even with our 17 year old son :) Yes there were a couple of occasions when the water in the shower was not always hot. This is the version of our website addressed to speakers of English in the United States. Manage this property well, he is a Creole restaurant in Gros Islet with KAYAK book now Chic the... 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